Category: Web Marketing

Web Marketing and the Economic Downturn

I was at the Massive Technology Show today at the Metro Toronto Convention Centre. It was pretty interesting, though it is only in its first year, so still ramping up from an attendance standpoint (about 200 deligates, compared to 6,000 for the same but more established show in Vancouver).

But, there was an interesting session called “The Clash of the Titans” where representatives from Google, Microsoft/MSN and Yahoo discussed the future of search engines in Canada. At the end, I asked them about what they thought the economic outlook of online marketing was, from an insider’s perspective. I obviously knew they were limited in what they could say due to the nature of the talk, but I wanted to gauge their reactions anyway.

My personal theory, is that from an Economic standpoint, online marketing is an inferior good. I am not trying to insult anyone here (including myself ;) ). An inferior good simply means that if someone’s income goes down, their consumption of that good goes up. For example – people will go to Walmart more in an economic downturn, and there was an article in the New York Times this weekend talking about how people are replacing red meat with pasta. Pasta in this case is the inferior good.

So – even though it is a time of economic downturn, online marketing will be okay or will even excel, since other traditional forms of advertising, such as print, radio or television would be much more expensive. People will be turning to cheaper forms of advertising – the pasta instead of the steak. With online marketing being the pasta.

The “Titans” seemed to agree with my theory – with the Microsoft executive adding that there is still aggressive growth going on in the whole industry, and the Google engineer adding that as consumers spend less, they will be searching more for cheaper alternatives using search engines.

So – long live online marketing! Plus, it has no unsaturated fat to trim bloated budgets (I never liked Atkins anyway ;) ).

Clickthroughs on Display Advertising or Banner Advertising

I have been doing research for a client on display advertising (some may still
know it as banner advertising but really that name represents only one
size) lately, and was surprised by some of the findings. Here is some
stuff I wanted to share publicly:

- The typical clickthrough rate is between 0.1-0.3%.
Clickthroughs on display advertising has been going down since the
beginning of the internet (In the 90s people clicked on banners out of
curiosity, now people are less enthusiastic).

- Display advertising accounted for 22% of the US Internet
Advertising revenue in 2006. This is well below the 56% market share it
had in 1999 before search marketing came along.

- More targeted ads get a higher clickthrough, at about 0.5%

- Video ads increase clickthrough to 0.4% (doubling from the typical 0.2%) .

- Behavioral and demographic targeting also increase clickthrough rate to up to 1.5% .

I got these results from both public resources and by phoning a
dozen or so sites and ad networks. I am very surprised how low the
clickthroughs are on display advertising – just another reason to stick
with search marketing.

Home Page – Could Rank Lower in Your Priorities

On most sites that I have managed, the homepage is not in first place. Sometimes it can rank as low as third. Is that a
surprise? It shouldn’t be. Most site owners know that internally
everyone wants a piece of the homepage but further analysis may
determine that your home page is not as important as people think. I
keep telling people that the home page is not that important but no one
seems to believe me.

Going to the home page is reflecting the behaviour of the marketers
or other people in your organization who may have it bookmarked it or
type in the URL directly. To them, it is as if having a banner or
promotion on the home page is the same as having a big sign at the
front of the store, where all of the customers enter. However, on the
web, users can enter from a wide variety of back and side doors -
through Google or Live searches, campaign pages or RSS links from other
sites for example. So, as you prioritize your development, you should
consider how the users are flowing through the site.

How to Put your Homepage into Perspective

Look at your web analytics reports (Omniture, Webtrends, Google
Analytics etc) and see where the homepage ranks. You can also check
your entry pages. As I said before, right now on the content-site I
work on, the homepage is in 5th place behind campaign pages and some
articles that rank well on the search engines. This means that more
emphasis will be placed on linking from those pages, without being a
distraction. On the online job board where I used to work, the home
page ranked far behind the search screen and the results screen, so the
best cross-promotion opportunities were there.

That being said, if your top page is a campaign page, you may not
want to link off of it since it will likely hurt conversions. One good
way to cross-promote is to put a dramatic splash about another campaign
on the thank-you page. Of course, after you are done with the analysis
and the implementation, wash, rinse, repeat – it is time to analyse
again! See what the referring pages are to your desired destination
pages to see if your promotion was successful.

4 Reasons to Have a Local Website

As a Canadian E-Marketing Manager, I have worked as a Canadian
sub-division of large American companies, and a Multinational Marketer
for the International head office for a Canadian company. Since
Canadians speak American (I mean… English) the question about whether
or not a Canadian site should be exists, when there is a perfectly good
American site, frequently comes up. I am sure that this is encountered
in other regions of the world that share languages as well.

The main reason why you want a local site is if you can offer something that no one else can offer.
The first question that you have to ask is “would my users and/or
advertisers benefit from having a local site”. Reasons can include:

  1. Advertising space is limited. For example, on a high-traffic site, Canadian advertisers can be drowned out by American ones.
  2. Product offerings differ by country. A central
    site does not account for differences in distribution or customization
    by country. This can frustrate users who keep seeing what they can’t
    have.
  3. Local content is useful. In my experience, I have
    seen a lot of effort put towards creating local content, with rarely a
    reward. One good example of local content that I experienced was
    Canadian healthcare cost savings case studies, since our healthcare
    reimbursement system is dramatically different from the US, it made
    sense to have local studies instead of leveraging theirs.
  4. Regional Languages. Sometimes languages differ by
    region. Anyone who has tried to create one site for Quebec and France
    understands this (French is a very rule-bound language, but it is not
    only one set of rules!)

Ultimately I believe that one day new technologies will obviate the
need for local sites. For example, advertisements, content and product
offerings could be served dynamically depending on the location of the
IP address (or language settings), modified slightly to account for
regional language differences. For now, this is still an important
issue.